{"id":12909,"date":"2018-05-15T07:07:38","date_gmt":"2018-05-15T07:07:38","guid":{"rendered":"https:\/\/tbdavies.wpengine.com\/?page_id=12909"},"modified":"2022-09-02T08:53:28","modified_gmt":"2022-09-02T08:53:28","slug":"returns","status":"publish","type":"page","link":"https:\/\/www.tbdavies.co.uk\/support\/returns\/","title":{"rendered":"Returns"},"content":{"rendered":"\n
Returns Policy <\/strong><\/p>\n\n\n\n We believe that you will be delighted with your order but there may be occasions where you feel it necessary to return an item. These terms do not affect your statutory rights.<\/p>\n\n\n\n No returns will be accepted or processed without a Return Authorisation Number (RAN) being issued by TB Davies. Goods are not supplied on a trial basis. Customers are responsible for verifying suitability of goods before purchasing.<\/p>\n\n\n\n Cancellation or Return of \u2018Made-to-order\u2019 products<\/strong><\/p>\n\n\n\n Made-to-order products are any item that are not part of our core range. Should you wish to cancel your made-to-order product for any reason you must do so immediately and no longer than 24-hours following receipt of the order placement.<\/p>\n\n\n\n We are unable to accept the return of made-to-order products.<\/p>\n\n\n\n Unwanted goods<\/strong><\/p>\n\n\n\n If for any reason you are unhappy with your purchase, you may return goods that are complete, in perfect condition, unused, and with its original packaging, within 30 days after the day of receipt of the goods.<\/p>\n\n\n\n Customers are responsible for the delivery costs of returning the goods. Please email our sales department sales@tbdavies.co.uk to arrange a return.<\/p>\n\n\n\n You will be refunded in full (except for delivery charges) once the goods have been received and confirmed “as new”. You will be liable for all administrative costs associated with the return of the goods, and this may well constitute a restocking fee, of which you will be advised when arranging your return.<\/p>\n\n\n\n Returns must be adequately packed and the RAN number clearly displayed without marking the original packaging.<\/p>\n\n\n\n We do not accept returns after 30 days from the day of receipt of goods, or on goods without their original packaging and which cannot be sold again “as new.”<\/p>\n\n\n\n Faulty goods<\/strong><\/p>\n\n\n\n TB Davies is proud of its commitment to high quality products and manufacturing standards. If you believe your product is faulty, please contact us at sales@tbdavies.co.uk.<\/p>\n\n\n\n Faulty goods within 30-days<\/strong><\/p>\n\n\n\n If there is a fault with your product, you may return the product within 30 days of delivery for a refund, repair or replacement<\/u>. Please email our sales department sales@tbdavies.co.uk to arrange a return.<\/p>\n\n\n\n Any return found not to be defective or with faults caused by accident, neglect or misuse will incur a return freight charge and will not be eligible for a refund.<\/p>\n\n\n\n Goods must be received by TB Davies within 7 days of the RAN number being issued.<\/p>\n\n\n\n Faulty goods more 30-days but less than 6-months old<\/strong><\/p>\n\n\n\n If there is a fault with your product, you may return the product within six months of delivery for repair or replacement<\/u>. Please email our sales department sales@tbdavies.co.uk to arrange a return.<\/p>\n\n\n\n Any return found not to be defective or with faults caused by accident, neglect or misuse will incur a return freight charge and will not be eligible for a refund.<\/p>\n\n\n\n Goods must be received by TB Davies within 7 days of the RAN number being issued.<\/p>\n\n\n\n Faulty goods more than 6-months old but still in warranty<\/strong><\/p>\n\n\n\n All TB Davies products carry a minimum twelve-month limited warranty. After the 6-month period has expired, please email our sales department with details of the fault so they can advise and authorise a return in accordance with the product warranty terms and conditions.<\/p>\n\n\n\n Any return found not to be defective or with faults caused by accident, neglect or misuse will incur a return freight charge and will not be eligible for a refund.<\/p>\n\n\n\n Goods must be received by TB Davies within 7 days of the RAN number being issued.<\/p>\n\n\n\n Damaged goods<\/strong><\/p>\n\n\n\n CHECK CONTENTS IMMEDIATELY FOR DAMAGE<\/strong><\/p>\n\n\n\n Claims cannot be considered if signed for in good condition – Report all damages to TB Davies \u2013 029 2132 0000<\/strong><\/p>\n\n\n\n The delivery driver has time to wait whilst you inspect your purchase.<\/p>\n\n\n\n We do everything we can to ensure your order arrives at your door complete and in pristine condition. Unfortunately, ladders are bulky items and despite our best efforts to package them, they are sometimes damaged in shipping.<\/p>\n\n\n\n