TB Davies, one of the leading Ladder and Access Equipment specialists in the UK, today announced it was the first firm in the ladder industry and amongst the first in Wales to achieve ISO 9001:2008 certification.
Introduced last November, ISO 9001:2008 is the latest version of the internationally recognised standard for an organisation’s internal Quality Management. TB Davies Quality Assurance Manager, John Jackson, said, “In meeting the new standard, we are demonstrating our continued commitment to ensuring customer satisfaction through the provision of quality products and the delivery of quality services.”
In order to take advantage of expanding business opportunities, it is essential for TB Davies to have the ability to manage all parts of the business with maximum efficiency. Having achieved the new standard, it is required to seek continual improvement in its organisation.
Director David Gray said, “In working with ISO we have analysed and challenged every aspect of TB Davies operations, involving every employee and a number of clients. This has increased customer satisfaction as a result of the enhanced procedures.”
“The quality processes required within the standard ensure product and service development continues. The company currently supplies a broad spectrum of access equipment that includes towers, ladders, podiums and warehouse steps. “I believe that we are now a much more efficient and agile organisation as a result of the quality journey we have taken.”
The ISO award system has allowed the company to grow substantially in recent years and advance its current multi-channel strategy. The Cardiff based firm now operates in a diverse number of markets, and to a varied range of businesses from B&Q owners the Kingfisher Group, through to the Ministry of Defence.
The certificate has been awarded by world leading assessors SGS United Kingdom and John Jackson added “This achievement is down to the developmental approach we take to the business which has underpinned our continuous ISO certification since 1998.”
