• Skip to primary navigation
  • Skip to main content
  • Skip to footer
TB Davies™

TB Davies™

Making working at height as safe as standing on solid ground

  • Products
    • Specialist-Access
    • Little Giant Ladders
    • Xtend+Climb Ladders
    • Ladders
    • Step Ladders
    • Combination Ladders
    • Scaffold Towers
    • Podium Steps
    • Work Platforms
    • Warehouse Steps
    • Step Stools
    • Loft Ladders & Stairs
    • Garden Ladders
    • Accessories
    • Brands
      • Little Giant Ladders
      • Xtend+Climb Telescopic Ladders
    • Warranty
      • TB Davies Warranty Registration
      • Little Giant Warranty Registration
      • Xtend+Climb Warranty Registration
  • Training
    • Ladder Association Courses
    • PASMA Scaffold Tower Training Courses
  • Sectors
    • Construction
    • Utilities
    • Defence
    • Retail
    • Public Sector
    • Mass Transit
    • Manufacturing
    • Building Trades
    • Warehousing & Distribution
  • Heritage
  • Become a Distributor
  • Contact Us

Warranty

Home » Warranty

All TB Davies products are tested to withstand normal wear and tear, but are not indestructible and can be damaged by misuse. Our warranty will not cover wear and tear, misuse and/or abusive treatment. But we do ensure a timely resolution at a fair price. Misuse may include, but is not limited to, damage by vehicles, tools, people, animals, falling objects, acts of God, and using the product in any matter contrary to the warning/instruction labels or for an application it was clearly not intended.

Before you send your product back for warranty review, please call us on 029 2132 0000 to obtain a Return Authorisation Number or RAN from our Customer Service Department. Return your product prepaid, insured, and well packaged. Include your name, address, phone number, proof of purchase, and a brief description of the problem. The address to return the product is

  • TB Davies (Cardiff) Ltd, Lewis Road, Cardiff, CF24 5EB
  • Mon – Fri 08.30 to 17.00
  • T: 029 2132 0000
  • F: 029 2070 2386
  • E: info@tbdavies.co.uk

This shall be in lieu of any other warranty, expressed or implied, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose. The liability of TB Davies.com under this warranty shall be limited solely to repair or replacement of the ladder within the warranty period; and TB Davies.com. shall not be liable, under any circumstances, for consequential or incidental damages, including but not limited to, personal injury or labour costs. This warranty does not affect your statutory rights. Manufacturing specifications are subject to change without notice.

  • Register your new TB Davies product today
  • Register your new Little Giant Ladder today
  • Register your new Xtend+Climb today

Footer

Follow Us:

  • TB Davies on LinkedIn
  • TB Davies on Twitter
  • TB Davies on YouTube
  • TB Davies on Facebook
  • TB Davies on Instagram

Contact

Telephone: +44(0)29 2132 0000
Fax Number: +44(0)29 2070 2386

Directions

Opening Hours:
Monday to Thursday 8:30-17:00
Friday 8:30-15:00

Info

About
Brands
Brochure
Corporate Film
Events and Trade Shows
Frequently Asked Questions FAQs
Image Library
#LadderSafetyMonth
Library
News

Sign Up to Newsletter

Support

Read our Whitepaper on Changing Ladder Standards
Arrange a Toolbox Demo
Standards & Technical Information
Warranty Information
Terms & Conditions
Returns
Company Policies

Privacy Policy | Health & Safety Policy | Anti-Bribery, Anti-Corruption & Ethics Policy | Community & Charity Policy Policy | Welsh Language Policy | Environmental Policy | Management of Equality & Diversity Policy

 

Copyright © 2021 TB Davies (Cardiff) Ltd. Registered Offices: Lewis Road, Cardiff, CF24 5EB, UK | Registered in England No. 534073. VAT Registration No. GB134144207. EORI. GB134144207000. XI-EORI. XI134144207000. An ISO 9001 Registered Company. Investors in People Silver Award