All TB Davies products are tested to withstand normal wear and tear, but are not indestructible and can be damaged by misuse. Our warranty will not cover wear and tear, misuse and/or abusive treatment. But we do ensure a timely resolution at a fair price. Misuse may include, but is not limited to, damage by vehicles, tools, people, animals, falling objects, acts of God, and using the product in any matter contrary to the warning/instruction labels or for an application it was clearly not intended.
Before you send your product back for warranty review, please call us on 029 2132 0000 to obtain a Return Authorisation Number or RAN from our Customer Service Department. Return your product prepaid, insured, and well packaged. Include your name, address, phone number, proof of purchase, and a brief description of the problem. The address to return the product is
- TB Davies (Cardiff) Ltd, Lewis Road, Cardiff, CF24 5EB
- Mon – Fri 08.30 to 17.00
- T: 029 2132 0000
- F: 029 2070 2386
- E: info@tbdavies.co.uk
This shall be in lieu of any other warranty, expressed or implied, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose. The liability of TB Davies.com under this warranty shall be limited solely to repair or replacement of the ladder within the warranty period; and TB Davies.com. shall not be liable, under any circumstances, for consequential or incidental damages, including but not limited to, personal injury or labour costs. This warranty does not affect your statutory rights. Manufacturing specifications are subject to change without notice.